Refund & Cancellation Policy
Last Updated: August 29, 2026
1. Clear Commercial Principles
At SlipDesk, we believe in straightforward and fair commercial practices. Because our services combine bespoke done-for-you technical setup with recurring cloud software maintenance, our cancellation and refund policies are structured as follows:
2. Done-For-You Setup Packages & 14-Day Zero-Error Guarantee
Our one-time setup fees (₹4,999 for Mandi Starter, ₹7,999 for Super-Stockist Pro, and ₹14,999 for Multi-Route Enterprise) cover dedicated manual engineering, catalog formatting, and onboarding services:
- Manual digitization and formatting of your wholesale product catalog (100 to unlimited SKUs).
- Creation of 4–6 colloquial shorthand aliases per product tailored to your regional market.
- Configuration of delivery challan templates with your GSTIN and Bharat UPI QR code.
- Route vehicle loading manifest setup and live video/WhatsApp training for your counter billing staff.
★ 14-Day "First 500 Orders Zero-Dispatch-Error" Money-Back Guarantee:
If SlipDesk fails to eliminate packing mistakes, wrong vehicle loading, or slow counter order booking across your first 500 WhatsApp orders within 14 days of live counter deployment, we will refund 100% of your setup fee. You keep your digitized product catalog and alias database with zero questions asked.
3. Recurring Cloud Maintenance & Annual Billing (from ₹499/mo)
The monthly cloud maintenance fee (₹499/mo for Starter, ₹699/mo for Pro, ₹1,499/mo for Enterprise) covers ongoing PostgreSQL cloud database hosting, daily automated backups, feature updates, and direct phone/WhatsApp technical support.
- Annual Billing Savings: Annual prepay plans include 2 months free (pay for 10 months, receive 12 months).
- Cancel Anytime: You may cancel your monthly maintenance subscription at any time via Billing Settings or by sending a message to our WhatsApp support helpline.
- No Penalty: There are zero cancellation penalties or termination fees.
- 7-Day Renewal Window: If an automatic recurring renewal occurs and you notify us within 7 calendar days of the charge that you wish to discontinue, we will issue a 100% refund for that renewal cycle.
4. Your Data Upon Cancellation
You never lose access to your wholesale records. Before or upon cancellation:
- You can download a complete, full JSON/CSV export of all products, customers, orders, and ledger entries from Settings.
- Your counter computer retains local offline access to all previously created records.
5. How to Request a Refund or Cancellation
To initiate a cancellation or refund request, contact our billing desk directly:
SlipDesk Billing & Accounts
Email: support@slipdesk.in
WhatsApp Helpline: +91 9158915956
Refunds are processed to the original payment source (UPI / Bank Account) within 3–5 business days.