Cancellation & Data Portability Policy
Last Updated: August 31, 2026
At SlipDesk, we believe your customer records, product catalogs, and transaction history belong 100% to your wholesale agency. You can cancel your monthly cloud subscription at any time without penalties, termination fees, or data hostage tactics.
1. How Monthly Subscription Cancellation Works
The ongoing SlipDesk maintenance and PostgreSQL cloud database subscription (₹699/month, ~₹23/day) is billed on a 30-day recurring cycle.
- Cancel Anytime: You may cancel your subscription at any time directly through the Billing Management Console or by messaging our verified WhatsApp support helpline.
- No Exit Penalties: There are no cancellation fees, contract buyouts, or lock-in penalties.
- Access Through Period End: Once cancelled, your cloud database synchronization remains active until the end of your prepaid 30-day billing cycle.
- 7-Day Renewal Grace Window: If an automatic renewal charge occurs and you inform our billing desk within 7 calendar days that you intended to cancel, we issue a 100% full refund for that renewal cycle.
2. Done-For-You Setup Package Terms
The one-time setup package (₹7,999) covers dedicated engineering and onboarding labor, including:
- Digitizing your wholesale price list and product catalog (up to 300 SKUs).
- Creating 4–6 colloquial regional shorthand aliases per product for sub-millisecond counter typing.
- Configuring your delivery challan templates with your GSTIN and Bharat UPI QR code.
- Live video/WhatsApp staff onboarding and keyboard shortcut training.
Pre-Work Window: If you request a cancellation within 24 hours of booking and before our team begins catalog digitization, you will receive a 100% full refund. Once catalog digitization and alias tuning have been delivered, the setup fee is non-refundable.
3. 1-Click Data Export & Offline Retention
You never lose access to your historical wholesale records when cancelling:
Navigate to Settings → Export Data or Billing → Download Complete Backup to download a complete, structured JSON/CSV archive containing all customer contacts, product SKUs, shorthand aliases, past orders, and customer ledger balances.
Because SlipDesk uses a local-first engine, your counter billing computer retains local browser offline access to your existing records even after cloud cancellation.
4. Cancellation & Billing Contact
Need to pause or cancel your subscription? Contact our accounts desk directly:
SlipDesk Billing & Subscription Support
Location: Pune, Maharashtra, India
Email: support@slipdesk.in
WhatsApp Cancellation Helpline: +91 9158915956